1. Select the personalisation options available to you which may include colours, text or the number of dogs you would like to feature.

2. Upload a photo (or a few) as part of the checkout process

3. Checkout and let us do the rest.

Please check images before attaching them as they will be used as a reference.

For example: If your dog is pure white but we see a brown mark we will likely copy it so please tell us if it was a bit of mud.

Please try to avoid flash photography or images in a dark room – it will affect the shade of colour that we make your dog up in. Any explicit notes can be added below – for example, ‘My dog has grey hair but this photo shows a brown tint; please only make it in grey’

We are now giving you the option to include a gift message with your order for a small additional fee of £1.50.

This is particularly handy if your order is shipping to a different address! It will be your message, handwritten inside a blank white card and envelope, and the card will be hand stamped with a black paw print.

We have not set a limit on characters for your chosen wording, but bear in mind the size of the card is 8cm x 6cm so there will be a limit.

Please also check spellings are correct as we will copy exactly what has been entered.

Each product and order will now display an estimate for when we expect to have your order with you in your hands.  We flex our lead times depending on how busy we are as we only have a limited number of hands to create our handmade products. Periods such as Christmas, Valentines Day, Mothers Day and Fathers Day are notoriously busy. Non-personalised products will show faster shipping times.

The time frame for orders is divided into three parts:

• Processing time: Order verification, tailoring, quality check and packaging. Unless stated otherwise on the product page, all items are made to order and we flex our lead times depending on current demand. For personalised products, once we’ve finished the creation, we’ll move to the approval stage.
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• Approval: an image of the finished product will be sent to the email address provided with your order. This gives you an opportunity to check over our work and be sure you are happy with everything. Minor adjustments can be made at this point to ensure 100% satisfaction. We will require your approval before we move on to ship your order.
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• Shipping time: This refers to the time it takes for items to be shipped from our location to their destination. UK delivery is normally within 3-5 working days after it has been despatched.

We aim to capture the main characteristics of your dog, including the location of key visible markings and we can only capture markings if we know they are there so please be sure to include them in your photos or description.

We aim to colour-match as closely as possible so a photo in natural daylight is always preferred.

The colours we use may differ to your dog if the photos provided have a filter added, or flash photography is used. Please bear this in mind when selecting photos for us to work from.