We want you to be happy with the items that we create for you!  Email us at sales@oddbulls.co.uk if you have any problems

Damaged Items

Our items are well packed, however we cannot control the postal services package handling.

If you receive a damaged or defective item please email us at sales@oddbulls.co.uk within 14 days of receipt and we will arrange a replacement item to be made and sent out to you

Customisation Pieces

Cancellations: If you have requested a custom piece, we will begin work on this and therefore cancellations will only be granted if the manufacturing has not started, since clays cannot be re-used.

Not Satisfied:  Where possible, we will email a photo of the finished / in-progress item to you to check before we send the item out.  We may also contact you to verify any detailing questions we have. This is our safety net for making absolutely sure you are happy as this is the final stage for making any adjustments. Orders that have shipped can no longer be returned for a refund.

Item Not Received

If you have not received your item within the time specified in our shipping section, drop us an email at sales@oddbulls.co.uk and we will look into it for you.  If your item does not arrive, we will gladly create a replacement and send this out to you